Last Updated: September 29, 2026
This page outlines how we comply with the General Data Protection Regulation (GDPR) and UK data protection laws. We are committed to protecting your personal data and respecting your privacy rights.
We process personal data under the following legal bases:
You have the following rights regarding your personal data:
You may request confirmation of whether we process your personal data and obtain a copy of that data. We will provide this information in a commonly used electronic format within one month of your request.
If personal information we hold about you is inaccurate or incomplete, you have the right to request correction. We will update records promptly upon verification.
You may request deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose, when you withdraw consent, or when you object to processing.
You can request that we limit how we use your personal data while we verify accuracy or resolve objections to processing.
You have the right to receive personal data you provided to us in a structured, commonly used format and transmit that data to another controller.
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts.
To exercise any of these rights, send a request to [email protected]. Include sufficient information to verify your identity and specify which rights you wish to exercise.
We will respond to requests within one month. In complex cases, this period may be extended by two additional months with notification.
The data controller responsible for your personal information is Photon-crag, located at 78 Waterloo Street, Birmingham, B2 5TJ, United Kingdom.
Personal data is processed and stored within the United Kingdom and European Economic Area. If data must be transferred outside these regions, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary based on data type and processing purpose.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit, access controls, regular security assessments, and staff training on data protection.
In the event of a personal data breach likely to result in high risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.
Our services are not directed at individuals under sixteen years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. We will notify you of significant changes through website notice.
For questions about GDPR compliance or to exercise your data protection rights, contact us at [email protected].